Refund policy

Strictly No Returns on Perishable Goods Due to the perishable and temperature-sensitive nature of our freshly baked Basque cheesecakes, we do not accept returns or exchanges. All sales are final. This complies with UK consumer law regarding perishable food items.

Damages and Order Issues Please inspect your order immediately upon delivery. If your product arrives damaged, or if you receive the wrong item, you must contact us at hello@minchacake.com within 4 hours of the delivery timestamp. You must provide clear photographic evidence of the damaged product and the packaging. We will evaluate the issue and, at our sole discretion, offer a replacement or a refund. We cannot process claims made after this 4-hour window.

Failed Deliveries & Incorrect Addresses Our cakes are shipped via temperature-controlled logistics and must be received on the first delivery attempt. We will not issue refunds, replacements, or credits for perishable items that spoil because:

• You or the recipient were not available to receive the delivery.

• An incorrect or incomplete delivery address was provided at checkout.

• The courier had to leave the package in a "safe place" at your request, and the product was subsequently damaged or spoiled.